Refund and Returns Policy

Effective Date: January 14, 2025

Welcome to sporttopic.click! We are committed to ensuring your satisfaction with every purchase of our earrings. This Refund and Returns Policy outlines the terms and conditions governing the process of returning products and obtaining refunds. Please review this policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be in its original condition, unused, and undamaged.

  • The product must be returned in the original packaging, including all accessories and tags.

  • You must initiate the return within 30 days of receiving the product.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom or personalized earrings.

  • Earrings that have been used, worn, or altered.

  • Items marked as “Final Sale” at the time of purchase.

3. Refund Process

If your return is approved, we will initiate a refund to your original payment method. Refunds will be processed as follows:

  • Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect the returned product.

  • Notification: You will receive a confirmation email once the refund is initiated.

  • Payment Method: Refunds will be issued to the original payment method used during the purchase.

4. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact us at info@sporttopic.click or call (718) 793-3967 to request a return authorization.

  2. Provide your order number, proof of purchase, and a brief explanation of the return reason.

  3. Upon approval, we will provide instructions for returning the product.

Return Address:
14712 71st Rd, Flushing, New York

5. Return Shipping Costs

  • Customer Responsibility: You are responsible for the cost of return shipping, unless the return is due to our error (e.g., defective or incorrect item received).

  • Shipping Method: We recommend using a trackable shipping method to ensure the safe return of your item.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at info@sporttopic.click or (718) 793-3967. Include the following details:

  • Order number

  • Photos of the damaged or defective item

We will work with you to provide a replacement or refund at no additional cost.

7. Exchange Policy

Exchanges are allowed for items of equal or lesser value, subject to product availability. Follow the return process to request an exchange and specify the desired replacement item.

8. Late or Missing Refunds

If you haven’t received a refund after the processing period:

  • Check with your bank or credit card provider, as processing times may vary.

  • Contact us at info@sporttopic.click for further assistance.

9. Contact Us

If you have any questions about this Refund and Returns Policy, please don’t hesitate to reach out:

Thank you for shopping with sporttopic.click. We value your trust and aim to provide you with the best possible experience!